Privacy Policy

DMBox ("we") provides a team inbox, CRM, and automation platform that connects to messaging channels including the WhatsApp Business Platform, Instagram, and Facebook Messenger on behalf of the businesses that use it.

Data we process

When you connect a messaging channel, we process the messages, contact phone numbers/profile names, and message metadata needed to deliver inbox, CRM, and automation features. We store this data to operate the service for your team.

Google user data

If you connect Google Sheets, DMBox may access the Google spreadsheet files you select or authorize for workflow automation. This can include spreadsheet IDs, sheet names, column headers, row values, and metadata needed to append or update rows.

DMBox uses Google user data only to provide user-configured automation features, such as creating or updating Google Sheets rows from CRM, contact, booking, message, or workflow events. We do not use Google user data for advertising, retargeting, credit decisions, or training AI models, and we do not sell Google user data.

DMBox stores the minimum Google connection and configuration data needed to run the integration. OAuth tokens are stored securely and are not exposed in the user interface. You may disconnect the Google integration or request deletion of related data by contacting us.

How we use data

We use the data solely to provide the service: routing conversations, storing contacts, running the automations you configure, and showing delivery status. We do not sell personal data.

Data sharing

We share data with infrastructure providers (hosting, database, message delivery via Meta's APIs) strictly to operate the service.

Retention & deletion

We retain data while your account is active. You can request deletion at any time — see our Data Deletion instructions.

Contact

Questions: support@dmbox.ai.